Conversational Messaging

Engage with customers in real-time

Live chat, automated chatbot workflows, and a unified inbox help you connect with your customers across channels and offer timely, impactful support.

What can you do with Conversations?

Combine advanced automation with live chat capabilities to nurture customer relationships and offer a complete, personalized experience across channels.

Create deals in the CRM

When a contact submits a form or engages with a chat agent, automatically create deals in the ActiveCampaign CRM.

Automate live chat

Trigger automations that follow-up with your contacts or nurture them through a workflow to build loyalty.

Add tags and personalize

Update custom field information and apply tags to contacts for future segmentation and outreach efforts.

NEW!

Automate multi-step message flows using chatbots

Chatbot Automations allow you to manage a set of automated messages and content blocks that gather information about customers before a live rep begins chatting.

CHATBOTS HELP YOU:

Customize each chat experience
Update custom field data
Assist customers while reps are offline
Improve team productivity

NEW!

Chat with customers where they are

Conversations links directly to your company’s Facebook page and allows you to field incoming messages using the unified inbox. Support all customers from one place, whether their question came from email, web chat, or Facebook Messenger.

Make your support team more effective

Give customers the support they want — when and where they need it. When your team can update fields and tags so that every contact’s full history is at their fingertips, it’s easy to provide an amazing support experience to every customer.

With features like:

Unified inbox
Automated chatbots
Agent assignments
Facebook Messenger built in

Works with all of our other automations

“The way that it integrates, it creates a contact which works with all of our other automations and it assigns a prospect score. So it’s worked seamlessly with what we have in place already.”

Nick McGuire, Argo Translation
Just click on the profile

“The biggest difference is that our guys have been able to just click on the profile of whoever’s talking to them, and they’ve got all of their information—the sites they’re visiting, the products they’ve bought…”

Mike Killen, Sell Your Service

Chicago Food Planet

"We use Conversations as the chat feature on our website - we're able to have that personal conversation with an individual to satisfy their needs. Conversations lets customers know they're not sending questions into the void".

How Chicago Food Planet Uses ActiveCampaign in creating meaningful connections.

18%

Increase in revenue for private events

30%

time savings

Learn More

Start connecting with your customers.

Try Conversation for Free.

Take your conversations mobile

The Conversations mobile app for iOS and Android lets you take customer interactions into the field. Get notifications, respond to chats, and create great experiences from anywhere.

No account? Try it free

The tools you need to create great customer service experiences

Conversations comes equipped with an entire suite of features that help you better support your customers and improve team productivity. Everything connects to ActiveCampaign, so you can access the power of marketing automation, sales automation, and the CRM for a complete customer experience.