Migrate to ActiveCampaign

Common Migration questions

• How long will my migration take?

  We complete migrations as quickly as possible. The complexity of your migration (and our current volume) will determine the timeframe. After you submit your migration request we will contact you by email to work out an estimate.

• Will you import all my contacts?

  We will only import active, opt-in contacts. These are contacts that aren't unsubscribed, bounced, or purchased. See our Terms of Service for clarification on what constitutes opt-in contacts. If you have an exclusion list set up with your old provider, we'll add your exclusion list to your ActiveCampaign account.

• What if there are differences in functionality between providers?

  In instances when there isn't perfectly analogous functionality, we'll make note of those differences so you're aware of any changes. If you're wondering about specific features and functionality, feel free to ask our support team if that will be included in the migration.

• Is there anything you can't or won't migrate?

  Our Expert Migration service does not include the import of tasks or activities. Custom coding is also out of scope. If you have code attached to a form, for example, we’ll recreate your form—but you’ll need to hire a developer to take care of getting the code to work with the new form. We aren’t able to modify your website, so we won’t install forms on your site.

• I want to do my migration myself, do you have any resources to help me?

  Yes, we have a comprehensive migration guide in our Education Center.

• What if I’m an agency looking to migrate multiple accounts?

  We have a couple options specifically available for agencies with multiple clients. Please email [email protected] with the following information: your agency email address, billing location, and number of accounts to migrate. Once received, an agency team member will respond with next steps.