Gather customer feedback and online reviews with SMS text message requests

Leverage this automated workflow from MessageMedia to gather essential feedback from your customers including:
- Sales experience feedback
- Post-purchase feedback
- Submit positive reviews

With this recipe, you can automatically send follow-up SMS messages to people who made a designated purchase.

Gain valuable customer feedback and remind satisfied customers to share their positive experiences through reviews with quick SMS messages.

Use our pre-built customer feedback and review request SMS templates to help get started:

Template Option #1
Hi [NAME], thank you for your recent purchase with [COMPANY NAME]! Can you answer some quick questions to let us know how we did? [URL] Text STOP to opt out.

Template Option #2
Hi [NAME], thanks for visiting [COMPANY NAME]! We’ll give you an extra 10% off your next purchase if you answer a quick survey for us. [URL] Text STOP to opt out.

Template Option #3
Hi [NAME], thank you for your recent purchase with [COMPANY NAME]! We rely on customer reviews, and we’d be grateful if you’d leave one to share your experience. [URL] Text STOP to opt out.